7 Most Common Business Thank You Note Mistakes

Posted by Alayna Frankenberry on Jun 26, 2017

Did you know that gratitude is good for your health? In fact, studies have linked gratitude to improved physical health, stronger social relationships, more positive emotional states, higher self-esteem, and even better sleep. For business owners and brand managers, the benefits of gratitude don’t stop there. Nearly 70% of businesses have lost a customer because they felt the company was indifferent to them. The simple act of expressing thankfulness to customers can make a big difference for retention—and for profits. But to nurture leads, retain customers, and earn referrals many brands make major thank you note mistakes. Here are seven to avoid:

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Topics: Handwritten Business Thank You Notes, Handwritten Business Notes, Business Etiquette

International Business Etiquette: 30 Things You Probably Don’t Know

Posted by Alayna Frankenberry on Dec 8, 2016

International business etiquette can be challenging. It changes shape, shifting as you cross borders, taking new forms as you travel across time zones. How you take your tea, how you wear your suit — they send different signals in Osaka than they do in Chennai. So when it comes to making a great impression, your good intentions will only take you so far.

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Topics: Business Etiquette

15 Professional Etiquette Mistakes You Need to Stop Making

Posted by Alayna Frankenberry on Nov 22, 2016

Learning professional etiquette is a bit like living in a foreign country. You can understand some aspects of etiquette inherently, some you learn from mentors or guides, and some you discover after making mistakes. Sometimes those mistakes are small — you use the wrong word when ordering lunch in Bilbao, or forget to refill the coffee pot in the break room. You’re gently corrected. Next time, you get it right.

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Topics: Business Etiquette

Is the Art of Business Etiquette Dead?

Posted by Alayna Frankenberry on Nov 9, 2016

Has an email ever rubbed you the wrong way? Have you ever listened to your conference line’s tinny muzak for over 10 minutes waiting for your forever-tardy team to buzz in? Why does this keep happening, you ask? Is business etiquette a thing of the past?

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Topics: Business Etiquette